5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of continuing quality control processes.
Security guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, then you are able to see whether or not they do their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it’s important to implement a system of verification and quality control to make sure that problems connected with the deficiency of performing these jobs don’t begin to happen.
In this article we will talk five (5) easy steps to enhancing your security guard service and achieving what you imagine as your ideal keyholding.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and inquire does it look decent.
It is also your security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to screen if the protector is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation can tell you a lot on what to expect from this shield and it provides you a chance to ask a different shield if you think it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your property?
• Just how long is each officer educated?
• Just how long does the security firm double lender? (Double banks is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
Determine the answer to every one of these questions and make sure they match what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to work in your property.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel their job isn’t important and they begin to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are:
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your property. These tracking systems permit the security guard company to track the log and time the action of the guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard company provides a way of making sure each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out just what is happening with your security while you are not there. Through these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is sure to develop problems with your current security guard company.